Shipping, Returns and Other Details
Prices are not listed for most pieces, and we ask instead that you use the Contact page to inquire about any pieces you are interested in.
Where prices are given for pieces on sale, these may be purchased directly through the website's checkout process. All prices are in U.S. dollars.
Unless otherwise noted, all artwork is unframed.
Most pieces priced over $250 include a Certificate of Authenticity including a photo and description of the piece, signed by both the Artist and a representative of Cubanocanadian.
Most artwork will be shipped rolled in protective tubing. Some smaller pieces may ship flat in protective packaging.
Shipping throughout the United States and Canada is free, by Canada Post Expedited Parcel Service.. Shipping by Express is also available at an additional charge. You will be given an option at check out for either EXPEDITED PARCEL (Free, with tracking, usually takes 5-8 days) or EXPRESS ($25 US, with tracking, usually takes 2-5 days). Shipping elsewhere throughout the world is also available at standard Canada Post rates to the destination.
Please be aware that while we generally ship within 1-3 days, we are not in control of the postal service in Canada or the U.S., and delays can occur, including border crossings, holiday schedules, etc. We will make sure that you have a tracking number to follow the package and we will track as well and follow up if things are taking longer than reasonable.
All artwork may be returned within 15 days of receipt for a full refund if you are not satisfied, provided it is in the same condition as sent. Return shipping costs are the customer's responsibility. After you have notified us of your intent to return any artwork, the works must be recieved by us within 20 days. We will reimburse through the same method used for original payment (PayPal, VISA, etc.), so please allow standard processing times.